Carpet Cleaners Kennington Privacy Policy

This Privacy Policy explains how Carpet Cleaners Kennington collects, uses, stores and protects personal data relating to our customers in the Kennington area. It also describes your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. By using our services, you acknowledge that you have read and understood this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to all Carpet Cleaners Kennington customers and prospective customers located in the Kennington area who contact us, request a quote, make a booking, use our cleaning services, or otherwise interact with us in the course of our business operations.

Data Controller

Carpet Cleaners Kennington is the data controller responsible for the personal data that we process about you in connection with our carpet and upholstery cleaning services. As data controller, we determine the purposes and means of processing your personal data and are responsible for complying with data protection laws.

Personal Data We Collect

We collect and process personal data that is necessary for us to provide our services, manage our business, and comply with legal obligations. The categories of personal data we may collect include:

Identification and contact details, such as your name, address, service location, and other basic contact information you provide when you make an enquiry or booking.

Service and booking information, such as details of your requested service, preferred dates and times, access instructions, property type, and any notes relevant to the cleaning work.

Communication records, including information you provide by telephone, in writing, or in person when you contact us with enquiries, feedback, or complaints.

Payment and transaction information, such as payment confirmations, billing details, and records of services provided and amounts charged. We do not store full card details where payment is taken using secure third-party payment processors.

Website or online enquiry data, such as information submitted through online forms, and limited technical data collected for security, analytics or performance purposes, depending on how you access our services.

How We Collect Your Data

We collect personal data directly from you when you contact us by phone, complete a form, request a quote, make a booking, or communicate with us during or after the provision of our services.

We may also collect data from third parties where necessary, for example from payment service providers who confirm that a payment has been completed, or from platforms through which you may have found or booked our services, subject to their privacy practices.

Lawful Basis for Processing

We only process your personal data when we have a lawful basis to do so under the UK General Data Protection Regulation. Depending on the circumstances, we rely on the following lawful bases:

Contract. We process your personal data when it is necessary to enter into or perform a contract with you, such as in order to provide carpet cleaning services, arrange appointments, manage bookings, and handle payments.

Legitimate interests. We process certain data where it is necessary for our legitimate business interests, and where these interests are not overridden by your rights and interests. This may include managing and improving our services, responding to enquiries, keeping business records, and promoting similar services to existing customers in a proportionate way.

Legal obligation. We process personal data when we must comply with legal or regulatory obligations, such as tax, accounting and record-keeping requirements.

Consent. In limited cases, we may rely on your consent, for example for certain marketing communications where required by law. When we rely on consent, you can withdraw it at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide cleaning services you have requested, including managing bookings, confirming appointments, and carrying out work at the agreed location.

To communicate with you, respond to your enquiries, send service-related messages, and manage any changes or issues with your booking.

To process payments, issue invoices, and manage our accounts and financial records.

To manage our business operations, including planning routes, allocating staff, quality control, and service improvement.

To comply with legal and regulatory requirements, including maintaining appropriate business records.

To send you information about our own similar services where permitted by law. You can ask us to stop such communications at any time.

Data Retention

We keep your personal data only for as long as is necessary for the purposes for which it was collected, or as required by law. The retention period will depend on the type of data and the reason for processing it.

Customer and booking records are typically retained for a period that allows us to manage repeat bookings, respond to queries or complaints, and maintain accurate financial and tax records in line with applicable legal requirements.

When personal data is no longer required, we will securely delete or anonymise it so that it can no longer be associated with you.

Data Processors and Third Parties

We may share your personal data with trusted third parties who act as data processors on our behalf. These service providers are engaged under written contracts and are only permitted to process your personal data in accordance with our instructions and for specified purposes. They are required to implement appropriate security measures and to protect your personal data.

Examples of data processors and third parties we may use include:

Payment processing providers, who handle card or electronic payments on our behalf.

IT and systems support providers, who maintain our booking, communication, or record-keeping systems.

Professional advisers, such as accountants, where access to limited customer data may be necessary for accounting or tax purposes.

We do not sell your personal data to third parties. We will only disclose personal data to other third parties where required by law, to protect our rights, or with your explicit consent.

International Transfers

Where any of our service providers or systems involve the transfer of personal data outside the United Kingdom, we will ensure that appropriate safeguards are in place to protect your data in accordance with data protection laws. This may include using specific contractual clauses or ensuring that the destination country has an adequate level of data protection.

Data Security

We take the security of your personal data seriously. We implement reasonable technical and organisational measures designed to protect your data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.

While we take appropriate steps to safeguard personal data, no system can be completely secure. You are responsible for ensuring that any personal data you send to us is transmitted securely and that any devices you use to communicate with us are appropriately protected.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data processed by Carpet Cleaners Kennington. These rights may be subject to certain conditions and exemptions. Your rights include:

Right of access. You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data, together with certain information about how we use it.

Right to rectification. You have the right to ask us to correct or complete any personal data that is inaccurate or incomplete.

Right to erasure. In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.

Right to restriction. You have the right to request that we restrict the processing of your personal data in certain circumstances, such as while we consider a request to rectify or erase your data.

Right to data portability. In certain cases, you have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format, and to have that data transmitted to another controller where technically feasible.

Right to object. You have the right to object to the processing of your personal data where we rely on legitimate interests as the lawful basis, including for direct marketing. We will stop processing your data for those purposes unless we have compelling legitimate grounds or are required to do so by law.

Right to withdraw consent. Where we rely on your consent for processing, you may withdraw your consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.

Exercising Your Rights

If you wish to exercise any of your data protection rights in relation to your personal data, please contact us and clearly describe your request. We may need to verify your identity before responding. We aim to respond to all valid requests within the time limits set by law.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are concerned about how we handle your personal data. We encourage you to contact us first so that we can try to resolve any concerns directly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Any updated version will apply from the date it is made available. We recommend that you review this Privacy Policy periodically so that you remain informed about how we process your personal data.